All client support is handled through our call centre/help desk. It's standard hours of operation are between 09:00 and 17.30 hours, Monday to Friday. The help desk deals with the following:
- Queries about application software;
- Any problems with the application;
- Requests for the new software versions;
- Requests for new documentation.
The Customer services desk also offers a number of customer-related services, including the following:
- Delivery of new software releases;
- Control of on-site modifications;
- Maintenance agreements;
- Maintenance and control of the customer database;
- Maintenance and control of the client web site;
- On-line diagnostic support.
Fault escalation procedure and customer complaints handling
The area of fault escalation and customer complaints is controlled via specific ISO9001 procedures.
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